Refunds and cancellation

Last updated October 31, 2026

Plans

Plans are one-time purchases in US dollars. Each adds its days to the end date of your access, which starts straight away. Nothing is shipped, and nothing renews by itself, so there is nothing to cancel: your access ends on its end date.

Refunds

If you are not happy with a plan, ask within 14 days of buying it for a full refund. After 14 days, plans are not refunded, except where the law requires it. Deleting your account does not refund a plan by itself, so ask for a refund first.

Trials

Access codes are free, so there is nothing to refund. A trial ends by itself on its end date.

If CoolBox closes

If we close CoolBox for good, we will refund the unused days of any paid plan.

How to ask

To ask for a refund, email [email protected] from the address you sign in with, and say which plan and when you bought it.